This standard queue management system is installed for the bank and there are a few functions for this system. The functions within this system include propriety service and configure different counters to serve different services. The propriety service is a service that is configured to be served by the counter staff first. When the customers selected this service, the counter that is set to serve this service will be toggled to this service automatically and when this staff presses the ‘NEXTQ’ button on the keypad, propriety service queue number will be called first. This function is used for the VIP customers or services that required special attention.